WHOLESALE TERMS

Product Information

Please note that you will not receive the exact pieces pictured. Each piece is hand crafted and made with the same care, but given that no two plants are the same, no two pieces can be the same. The size and finish specifications will be similar to that in the photograph.

Necklaces

• Please specify the chain length in your order
• Bronze pendents on rhodium plated chain with clasp
• Silver pendants on sterling silver chain with clasp

Earrings

• Earring posts and hooks are sterling silver

Rings

• Rings on sterling silver ring band
• Sizes 4 -16 Whole and half available

Stones

• 22 x 30 mm oval stones / 6mm round stones
• Color and pattern of stone may vary

Gold Vermeil

• A heavy plating of 14 k gold over sterling silver

wholesale account + ordering methods

Initial minimum order is 10 pieces. Reorder minimum is 7 pieces.

Wholesale account must be approved prior to placing any orders.

Orders can be placed via phone, email, or on our website.

Payment Terms

All orders require full payment by personal check, credit or debit card upon shipment, unless other terms have been arranged. 

Pay in 30 days available, with approval. Fees occur after late payment.   

Accepted methods of payment:
Check, MasterCard, Visa, Discover, American Express, EFT, or PayPal.

Shipping + Handling

Rates + Carriers:
Domestic shipping is based off the size of the order and shipped via USPS Priority mail with insurance and delivery confirmation.
Priority Flat Rate Mail Pricing: Small box $10; Medium box $14; Large box $16

UPS and FedEx are available upon request and prices will vary depending on weight.

Handling Times:
Wholesale orders typically take 2-6 weeks to ship.

This time frame depends on the season, size of the order and
current number of orders.
Please inquire to find out the current turn around time for your order.

Rush orders are available by request and may incur an additional charge for production and shipping costs.

Cancelation, Exchanges, & Repairs

Cancelations accepted 7 to 10 days from order.  No cancelations for immediate delivery. Tree Trunk Arts does not accept exchanges at this time. We stand by the quality of our jewelry and will gladly repair any piece that breaks while on display at your store within 60 days of shipment. We guarantee our jewelry to your customer as well, and will repair their jewelry if broken or damaged (free of charge) within 6 months of the purchase date.
All repair requests must be authorized. Please send us the item number, detailed description of the condition and a photograph of the item.
The retailer will be charged for materials and labor needed to repair the jewelry outside of the six month date of purchase OR if the jewelry is damaged beyond normal wear and tear (i.e. Swimming in the pool, child pulling on necklace).

Repair Shipping

All shipping, tracking and insurance charges for repairs (both to and from the retailer) are the retailer’s responsibility and cannot be refunded. Please pack all jewelry in a well-padded box or bubble mailer and ship via USPS or UPS. Shipping insurance is recommended. Please include the repair form provided during repair approval in
the box or bubble mailer. Tree Trunk Arts is not responsible for damages or loss incurred in return shipping and we retain the right to refuse repairs shipped without authorizations.
We appreciate your business and want to provide you with the best service possible.

If you have any concerns or question please feel free to contact us.